We are looking for a System Analyst to join an E-commerce project focused on developing and maintaining online stores and mobile applications for a client in the retail industry.

The project covers three main areas:

• PrePurchase: Homepages and landing pages, category pages and search, product pages, CMS.

• Purchase & PostPurchase: Cart and checkout, delivery methods, payments, customer accounts, returns, order management, invoices, and stock availability.

• Services & Tools: Direct marketing, newsletters, campaigns, product feeds, loyalty programmes, mobile application development, and tools.

Projects are cross-platform (web, iOS, Android), cross-team, and often cross-area. The specific project will be communicated after the technical verification stage.

The role focuses on connecting E-commerce business needs with development teams. The System Analyst will be responsible for understanding business problems, proposing solutions, refining them with the team, and preparing specifications that can be implemented and tested across web and mobile platforms.

The specialist is expected to independently analyse medium-complexity functionalities and collaborate with architects on larger initiatives.

Requirements:

• Minimum 3 years of experience as a System Analyst or Business/System Analyst in IT projects.

• Experience with cross-platform projects covering web and mobile applications.

• Practical knowledge of BPMN.

• Ability to prepare user stories and acceptance criteria.

• Practical knowledge of UML, especially sequence, activity, component, and use case diagrams.

• Understanding of REST APIs and JSON.

• Ability to read and describe API contracts using Swagger/OpenAPI.

• Good knowledge of Jira and Confluence.

• Knowledge of Figma, including the ability to read and comment on designs and connect them with requirements.

• Knowledge of AI tools and ability to use them effectively and safely in analytical work, including document and code analysis, user story preparation, diagram preparation, AI assistants, and MCP.

• Strong communication skills and ability to facilitate workshops with business and IT stakeholders.

• Experience working in an Agile environment (Scrum or Kanban).

• English proficiency at minimum B2 level, including documentation and communication with vendors.

• Polish proficiency at minimum C1 level.

Nice-to-have:

• Experience in E-commerce or retail, particularly checkout, payments, orders, delivery, or marketplace.

• Analytical certifications such as IREB CPRE or IIBA ECBA/CCBA.

• Experience with Enterprise Architect, draw.io, or PlantUML.

• Understanding of asynchronous integrations, including queues, Kafka, or RabbitMQ.

• Understanding of microservice architecture.

• Experience describing non-functional requirements, including performance, availability, and security.

• Knowledge of the C4 model for architecture documentation.

• Basic SQL skills for simple queries and data verification.

Main responsibilities:

• Gather and analyse business requirements in collaboration with Product Owners and E-commerce stakeholders.

• Translate business needs into functional and non-functional requirements.

• Create epics, user stories, and acceptance criteria.

• Model business processes using BPMN.

• Support splitting project scope into deliverable increments.

• Model solutions using UML, including sequence, activity, component, and use case diagrams.

• Describe integrations, including REST APIs, data flows between microservices, and external systems.

• Work with API contracts using JSON and Swagger/OpenAPI.

• Ensure consistency of solutions across web, iOS, and Android platforms.

• Coordinate analysis when changes affect multiple teams or E-commerce areas.

• Conduct workshops and refinement sessions with Development, QA, and UX teams.

• Support development teams and answer analytical questions during implementation.

• Maintain clear and up-to-date analytical documentation.

• Collaborate with Product Owners, development teams, QA, UX, and architects.