Tech stack:

• Salesforce Sales Cloud

• Salesforce Service Cloud

• Salesforce CRM platform

• ERP systems (e.g. SAP, Oracle)

• Agile / Scrum

• Documentation & collaboration tools (e.g. Jira, Confluence, Lucidchart)

Requirements:

• 4–5 years of experience as a Business Analyst in CRM or enterprise systems

• Hands-on experience with Salesforce (Sales Cloud and/or Service Cloud)

• Strong experience in writing user stories, acceptance criteria, and Business Requirements Documents (BRDs)

• Solid understanding of ERP systems and system integrations

• Proven ability to translate business needs into scalable technical solutions

• Strong analytical and problem-solving skills

• Excellent communication skills with ability to work with both business and technical stakeholders

• Experience working in Agile / Scrum environments

Nice to have:

• Salesforce certifications (e.g. Business Analyst, Administrator)

• Experience working on global or multi-regional programs

• Knowledge of Salesforce Marketing Cloud or Data Cloud

• Familiarity with tools such as Jira, Confluence, Lucidchart, or similar

• Experienced in using AI tools in day-to-day workflow

Project description:

You will join a global Salesforce CRM Program, working as a key link between business stakeholders and technical teams.
The role focuses on delivering high-quality Salesforce solutions across Sales Cloud and Service Cloud, supporting business growth, operational efficiency, and global standardization.

You will collaborate with cross-functional and multi-regional teams to ensure business requirements are clearly defined, validated, and successfully delivered.

Main responsibilities:

• Gather, analyze, and document business requirements from stakeholders across multiple regions

• Translate requirements into user stories, acceptance criteria, and functional specifications

• Create and maintain Business Requirements Documents (BRDs) and secure stakeholder approval

• Manage and prioritize the product backlog in collaboration with Product Managers

• Act as the first point of contact for reported issues, ensuring proper triage before escalation

• Validate delivered solutions during BA testing and ensure compliance with acceptance criteria

• Identify gaps in processes, documentation, and system configuration

• Standardize documentation practices and CRM standards to reduce technical debt

• Develop and maintain process maps, data flows, and system documentation

• Analyze ERP systems and document Salesforce integration points

• Identify integration risks, data inconsistencies, and delivery blockers

• Facilitate sprint reviews and ensure strong stakeholder engagement

• Prepare demo scripts, sprint updates, and progress summaries

• Provide regular leadership updates on progress, risks, and priorities

• Lead workshops, interviews, and review sessions with business and technical teams

• Act as an escalation point for cross-functional challenges

• Build strong relationships with internal teams and external partners