Our customer is a German company specializing in comprehensive IT solutions, supporting enterprises in their digital transformation.

With extensive experience, it offers high-quality services that include IT infrastructure management, business applications, and modern workplace (Digital Workplace) solutions. The company focuses on long-term relationships, tailoring services to meet clients’ specific needs, ensuring stability, security, and innovation. They operate throughout Germany, with its primary goal being to help clients achieve long-term success in a dynamic technological landscape.

The company serves a wide range of clients, including large enterprises and organizations with complex IT needs and provides modern IT infrastructures and scalable cloud solutions, such as SAP and AI, customized to clients’ requirements.

Our customer operates as a dynamic IT service provider, supporting the digital transformation of the German economy.

Your Responsibilities

• Responsibility for the optimization and operation of open-source-based monitoring and observability solutions in sophisticated, modern IT infrastructures;

• Continuously assess and refine monitoring configurations to optimize system performance, reduce downtime, and improve visibility of infrastructure and application status;

• Customization of functions according to customer requirements;

• Configuration of status and performance measurements as well as customized dashboards, reports and alarms;

• Troubleshooting and performance optimization with server and application experts to solve problems and improve monitored IT systems;

• Processing of incoming emails and tickets in relation to incidents, changes and tasks; Participation in on-call duty outside office hours for Prio 1&2 service incidents in the IT monitoring systems for which you are responsible.

Your Profile

• Degree in computer science, information technology or a related field or comparable training with professional experience;

• Knowledge and practical experience with monitoring & observability solutions, as well as log management tools (ideally with open-source-based tools such as Nagios, Icinga, Checkmk, Prometheus, Kubernetes, Docker, Jupyter, PostgreSQL, Opensearch-Stack, Graylog, Django,React-SPA w. TypeScript, MapLibre for Map visualization, ECharts for diagrams/charts and TailwindCSS as Design System);

• Knowledge of customizing and extending dashboards, alert rules, reporting, and integrations;

• Linux Admin knowledge;

• Good understanding of IT infrastructures (cloud, on-premise, virtual machines, containers, microservices) and their monitoring + logging;

• Good knowledge of Standard ITIL processes and tools, ideally experienced Service Now user;

• High degree of independent and self-reliant work;

• English skills (written and oral);

• German skills appreciated.