Requirements:

• University degree or equivalent with relevant experience
• Expertise in ServiceNow CSP for at least 3 years
• German language skills will be of advantage
• Good understanding of UI/UX design, workflow automation, and ServiceNow architecture.
• Proven track record in delivering CSP projects
• Experience in stakeholder management
• Teamwork and willingness to improve
• Certifications for ServiceNow in relevant modules are nice to have

Project description:

Our customer, Manage Now, is a German company specializing in comprehensive IT solutions, supporting enterprises in their digital transformation. With extensive experience, they offer high-quality services that include IT infrastructure management, business applications, and modern workplace (Digital Workplace) solutions. The company focuses on long-term relationships, tailoring services to meet clients’ specific needs, ensuring stability, security, and innovation. They operate throughout Germany, with its primary goal being to help clients achieve long-term success in a dynamic technological landscape. The company serves a wide range of clients, including large enterprises and organizations with complex IT needs and provides modern IT infrastructures and scalable cloud solutions, such as SAP and AI, customized to clients’ requirements.

Main responsibilities:

• Service delivery for multiple international customers.
• Deliver and maintain ServiceNow CSP solutions for multiple international customers.
• Regular communication and interaction with customers
• Work closely with stakeholders to understand business needs and translate them into portal functionality.
• Understanding of end-to-end CSP implementation — (ex: design, configuration, scripting, and deployment.).
• Customize ServiceNow portals (themes, widgets, pages, UI policies) to match client requirements and brand identity.
• Product Owner Role for CSP
• Integrate CSP with other ServiceNow modules for a seamless experience.
• Performance analysis and tuning of CSP
• Analysis and elimination of ServiceNow CSP errors.
• Continuous development of the CSP