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Spyrosoft career site
Software Delivery · Romania (RO) · Hybrid

Senior ITSM Specialist – Event, Release & Deployment Management

Tech stack: 

  • ServiceNow, BMC Remedy
  • Nagios, Zabbix, Prometheus, Dynatrace, Splunk, SolarWinds
  • Grafana, Kibana
  • Jenkins, Azure DevOps, GitLab CI/CD
  • Ansible, Puppet, Chef, Terraform
  • Docker, Kubernetes, OpenShift
  • ITIL v4 Framework
  • Power BI, Tableau

Requirements:

  • Degree in Computer Science, Business Informatics, or related field
  • Minimum 5 years of hands-on experience in IT Service Management
  • Proven success in enterprise-scale Event, Release, and Deployment Management
  • Deep knowledge of ITIL best practices (preferably ITIL v4)
  • Experience with ITSM platforms (e.g., ServiceNow, BMC Remedy)
  • Familiarity with monitoring tools and event correlation platforms
  • Expertise in coordinating cross-functional teams in complex environments
  • Practical know-how of CI/CD, infrastructure automation, and deployment orchestration tools (e.g., Jenkins, Ansible, Docker, Kubernetes)
  • Strong stakeholder management and collaboration capabilities
  • Skilled in presenting dashboards, reports, and decision-making documents
  • Ability to lead workshops and facilitate process training
  • Analytical mindset with a proactive approach to service improvement
  • Fluent in German and English (written and spoken)

Project description:

Our customer is a German company specializing in comprehensive IT solutions, supporting enterprises in their digital transformation. With extensive experience, it offers high-quality services that include IT infrastructure management, business applications, and modern workplace (Digital Workplace) solutions. The company focuses on long-term relationships, tailoring services to meet clients’ specific needs, ensuring stability, security, and innovation. They operate throughout Germany, with its primary goal being to help clients achieve long-term success in a dynamic technological landscape. The company serves a wide range of clients, including large enterprises and organizations with complex IT needs and provides modern IT infrastructures and scalable cloud solutions, such as SAP and AI, customized to clients’ requirements. Our customer operates as a dynamic IT service provider, supporting the digital transformation of the German economy.

Main responsibilities:

  • Design robust event monitoring strategies tailored to business-critical services
  • Define event correlation rules and escalation procedures
  • Collaborate with monitoring teams to ensure early incident detection
  • Analyze event trends and deliver actionable insights for service improvements
  • Plan, coordinate, and oversee software and infrastructure releases
  • Establish release policies, schedules, and quality assurance checkpoints
  • Ensure seamless deployment processes with minimal service interruptions
  • Work closely with Development, QA, and Operations to align on release cycles
  • Document releases and maintain deployment runbooks
  • Align all processes with ITIL and internal governance frameworks
  • Monitor compliance with audit requirements and internal controls
  • Define KPIs and build performance dashboards
  • Lead recurring reviews and drive continuous process improvements
  • Serve as a trusted ITSM advisor to internal and external stakeholders
  • Present reports, dashboards, and decision-making documents
  • Facilitate workshops and onboarding for process adoption
  • Coordinate with service providers and partners to ensure full process alignment
    • Department
    Software Delivery
    Role
    IT Support Specialist
    Locations
    Romania (RO)
    Remote status
    Hybrid
    Employment type
    Full-time
    Experience
    Senior
    Area
    Infrastructure, IT Support

    About Spyrosoft

    Spyrosoft is an authentic, cutting-edge software engineering company, established in 2016. In 2021 and 2022, we were among the fastest growing technology companies in Europe, according to the Financial Times. We were founded by a group of tech experts with established backgrounds in software engineering, who created an ‘engineer-to-engineer’ workplace, powered by enthusiasm, fairness and authentic relationships. Having a unique offering, which bridge the gap between technology and business, we specialise in technology solutions for industry 4.0, automotive, geospatial, healthcare & life sciences, employee experience & education and financial services industries.

    Founded in 2016
    Co-workers 1800+
    Turnover 104M
    Software Delivery · Romania (RO) · Hybrid

    Senior ITSM Specialist – Event, Release & Deployment Management

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