Requirements:

• Technical Support Certification for Broadcom CA Client Automation (mandatory)

  • Significant hands-on experience (e.g. 3-5+ years) with CA Client Automation

  • Strong expertise with installation, configuration, deployment, patching, and troubleshooting of CA Client Automation agents and server components

  • Good understanding of networks, Windows / Linux OS, Active Directory, virtualization, remote management technologies

  • Experience with scripting (e.g. PowerShell, Bash) to automate tasks, perform log parsing, etc.

  • Solid problem solving and analytical skills; able to perform RCA and work under pressure in outages/incidents

• Excellent written and verbal communication skills; able to communicate technical issues to non-technical stakeholders

  • Experience in customer-facing roles (escalations, support, consulting) is a plus

  • C1 language level in German and B2 language level in English (spoken and written)

Project description:

Our customer, Manage Now, is a German company specializing in comprehensive IT solutions, supporting enterprises in their digital transformation. With extensive experience, it offers high-quality services that include IT infrastructure management, business applications, and modern workplace (Digital Workplace) solutions.

The company focuses on long-term relationships, tailoring services to meet clients’ specific needs, ensuring stability, security, and innovation. They operate throughout Germany, with its primary goal being to help clients achieve long-term success in a dynamic technological landscape. The company serves a wide range of clients, including large enterprises and organizations with complex IT needs and provides modern IT infrastructures and scalable cloud solutions, such as SAP and AI, customized to clients’ requirements. Our customer operates as a dynamic IT service provider, supporting the digital transformation of the German economy.

Model of work: Employees can work remotely on a daily basis, but can be rarely asked to travel for important meetings or trainings.

Main responsibilities:

• Development of new service packs, versions and releases according to panned roadmap and customer requirements 

• Provide  3rd level support 

• Provide 2nd level support for the included OEM product Broadcom CA 

• Client Automation Document development and support activities, track changes, and manage the process for changes; prepare Root Cause Analysis (RCA) for major incidents to prevent recurrence 

• Provide consulting and professional services for customers in Germany and the UK including deployment and implementation support