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Spyrosoft career site
Software Delivery · Buenos Aires (AR) · Fully Remote

Technical Support Engineer

We are hiring a Technical Support Engineer to join a team that is taking APIs to the next level. Our client is the premier, open-source API platform and they want everyone to know how amazing their software is.

To make this happen, we needsomeone passionate, ambitious, curious, and competitive looking to help our business and play a fundamental role in building something special. This is where you come in.

As the Technical Support Engineer you will be responsible for delivering exceptional technical support to customers. This is a hands-on, critical role in the organization and highly technical.  The right candidate will enjoy problem solving with clients in highly specialized and technical ways.

Your daily to-do list will feature some or all of the following, but is not limited to:

  • Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues
  • Prioritizing issues and giving our customers located in multiple countries the level of duty and care they need to help implement our platform in their environments
  • Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases
  • Being innovative within the team and with customers to help improve processes and tools

Requirements:

  • High school diploma required
  • 3+ years of relevant experience in a previous hands-on Level 2 Technical Support or DevOps role
  • 2+ years experience with REST and RESTful APIs
  • Eager learner, ready to dig into many technical areas

There are also some extra desired requirements. The right candidate will possess at least one of the following skills:

  • Networking/web architectures including HTTP
  • Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure)
  • Experience with Access Management products, Identity Providers, Oauth2 protocol,
  • JSON Web Token standard
  • Experience with databases (ideally MongoDB or RDBMS), search engine
  • ElasticSearch is a plus
  • Experience with trace analysis, debugging, and JVM troubleshooting is a plus
Department
Software Delivery
Role
IT Support Specialist
Locations
Buenos Aires (AR)
Remote status
Fully Remote
Employment type
Full-time
Skills
Support
Experience
Regular
Area
Support

About Spyrosoft

Spyrosoft is an authentic, cutting-edge software engineering company, established in 2016. In 2021 and 2022, we were among the fastest growing technology companies in Europe, according to the Financial Times. We were founded by a group of tech experts with established backgrounds in software engineering, who created an ‘engineer-to-engineer’ workplace, powered by enthusiasm, fairness and authentic relationships. Having a unique offering, which bridge the gap between technology and business, we specialise in technology solutions for industry 4.0, automotive, geospatial, healthcare & life sciences, employee experience & education and financial services industries.

Founded in 2016
Co-workers 1800+
Turnover 104M
Software Delivery · Buenos Aires (AR) · Fully Remote

Technical Support Engineer

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