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Vendors Teamtailor

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Spyrosoft career site
Software Delivery · Poland (PL) · Fully Remote

Business Application Support Regular Developer (PL)

Requirements:

  • University Degree or equivalent
  • 5-7 Years experience in Application Support or Management (esp. Ticket Management)
  • 3-5 years experience in Service Now Support
  • ITIL Introduction & Basics
  • ServiceNow Fundamentals
  • ServiceNow Scripting
  • GxP & GTrace tool
  • Application Development Fundamentals
  • ITSM Fundamentals
  • ITSM Implementation

Job description

Our customer is a German company specializing in comprehensive IT solutions, supporting enterprises in their digital transformation. With extensive experience, it offers high-quality services that include IT infrastructure management, business applications, and modern workplace (Digital Workplace) solutions.

The company focuses on long-term relationships, tailoring services to meet clients’ specific needs, ensuring stability, security, and innovation. They operate throughout Germany, with its primary goal being to help clients achieve long-term success in a dynamic technological landscape.

The company serves a wide range of clients, including large enterprises and organizations with complex IT needs and provides modern IT infrastructures and scalable cloud solutions, such as SAP and AI, customized to clients’ requirements. Our customer operates as a dynamic IT service provider, supporting the digital transformation of the German economy.

Main responsibilities

  • Lead technical authority for the 1st and 2nd line (Junior) teams
  • Support other/lower skilled roles with their tasks
  • Works with BAS Service Process Lead to ensure smooth end to end realization of process
  • Contribution to the Knowledge Base
  • Request for Change implementation and deployment (other than PACs)
  • Technical Assessment of Request For Change raised in BAU (other than PACs)
  • Handling (properly described) stories
  • Manage Incidents related to availability of ServiceNow including the cross logging and management of issues into ServiceNow’s ITSM tool (known as HI), tickets raised with the vendor
Department
Software Delivery
Role
Application Management Support
Locations
Poland (PL)
Remote status
Fully Remote
Skills
ServiceNow
Experience
Regular
Area
IT Support

About Spyrosoft

Spyrosoft is an authentic, cutting-edge software engineering company, established in 2016. In 2021 and 2022, we were among the fastest growing technology companies in Europe, according to the Financial Times. We were founded by a group of tech experts with established backgrounds in software engineering, who created an ‘engineer-to-engineer’ workplace, powered by enthusiasm, fairness and authentic relationships. Having a unique offering, which bridge the gap between technology and business, we specialise in technology solutions for industry 4.0, automotive, geospatial, healthcare & life sciences, employee experience & education and financial services industries.

Founded in 2016
Co-workers 1800+
Turnover 104M
Software Delivery · Poland (PL) · Fully Remote

Business Application Support Regular Developer (PL)

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